I admit it, I have a problem. A bit of an addiction, actually, to the iced venti skinny caramel latte at Starbucks. The baristas at my regular store know me and my drink, and I rarely have to actually state my order.
Tonight, though, really highlights my problem. I had a nice dinner downtown with my former college roommate, catching up while she's in town for a conference. After dinner, we walked back to her hotel to grab coffee at the Starbucks inside it. As we walked in the door, I thought I recognized the guy working the counter as one of the people who used to work at my regular store. Just then, he said to me, "hey, don't I recognize you from my old store?"
Um. Yeah.
And to top it off, he remembered my regular order.
Say what you will about Starbucks, folks, but that's some serious customer service.
Tonight, though, really highlights my problem. I had a nice dinner downtown with my former college roommate, catching up while she's in town for a conference. After dinner, we walked back to her hotel to grab coffee at the Starbucks inside it. As we walked in the door, I thought I recognized the guy working the counter as one of the people who used to work at my regular store. Just then, he said to me, "hey, don't I recognize you from my old store?"
Um. Yeah.
And to top it off, he remembered my regular order.
Say what you will about Starbucks, folks, but that's some serious customer service.
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